Call Centers (or Contact Centers) contain the highest concentration of technologies in the enterprise. From the telephone components (PBX, ACD, IVR, CTI, VM, Voice Rec, TTS, PDS), to the systems components (ERMS, DBMS, KMS, and CRM), the real-time demands of such centers require a special kind of attention -- attention IT group frequently doesn't know how to give. We can help you select technology (using RFP) or tune your platform to help you get the most from your investments and your people. We can also assess your processes and help align your operation to industry best practices. 
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